Privacy Policy
Milestone Menopause Clinic of Southern Alberta
Last Updated: March 3, 2026
Milestone Menopause Clinic of Southern Alberta, referred to in this policy as “Milestone”, “we”, “us”, or “our”, is committed to protecting your privacy and safeguarding your personal information in accordance with applicable Alberta privacy legislation, including the Personal Information Protection Act of Alberta and, where applicable, the Health Information Act of Alberta.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, complete online forms, book consultations, or otherwise interact with us online.
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1. Information We Collect
We may collect the following types of personal information:
Contact Information
• Name
• Email address
• Telephone number
• Mailing address
Health Information
If you complete intake forms, surveys, or consultation requests, we may collect information related to:
• Symptoms
• Medical history
• Hormone related concerns
• Health goals
• Other information you voluntarily provide
This information may constitute personal health information.
Booking Information
• Appointment requests
• Consultation preferences
• Communication history
Payment Information
If you purchase a product or service, we may collect billing details. Payment information is processed through secure third party payment processors. We do not store full credit card numbers on our servers.
Technical Information
When you visit our website, we may automatically collect:
• IP address
• Browser type
• Device information
• Pages visited
• Referral source
This information is collected using cookies and analytics tools.
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2. How We Use Your Information
We use personal information for the following purposes:
• To respond to inquiries and consultation requests
• To assess eligibility for services
• To provide medical and related services
• To communicate with you about appointments, services, and updates
• To process payments
• To comply with professional and legal obligations
• To improve our website and marketing effectiveness
We collect, use, and disclose personal information only for purposes that a reasonable person would consider appropriate in the circumstances.
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3. Consent
By providing your personal information through our website or forms, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.
You may withdraw your consent at any time, subject to legal and professional obligations. Withdrawal of consent may limit our ability to provide services.
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4. Disclosure of Information
We do not sell your personal information.
We may disclose your information to trusted third party service providers that assist us in operating our clinic and website, such as:
• Electronic medical record providers
• Appointment scheduling platforms
• Payment processors
• Secure hosting providers
• Email or communication platforms
• Analytics providers
These service providers are contractually required to safeguard your information and use it only for authorized purposes.
Your information may be stored or processed outside of Alberta or Canada, depending on the service providers we use. In such cases, it may be subject to the laws of those jurisdictions.
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5. Protection of Information
We take reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.
Access to personal information is restricted to authorized personnel who require it to perform their duties.
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6. Retention of Information
We retain personal information only as long as necessary to fulfill the purposes for which it was collected and to comply with legal, regulatory, and professional record retention requirements.
Personal health information may be retained in accordance with applicable healthcare regulations and professional standards.
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7. Access and Correction
You have the right to request access to your personal information and to request corrections where appropriate, subject to legal limitations.
Requests may be made in writing to our Privacy Officer at the contact information below.
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8. Cookies and Analytics
Our website may use cookies and similar technologies to:
• Improve user experience
• Analyze website traffic
• Measure marketing effectiveness
You may adjust your browser settings to refuse cookies. However, some website features may not function properly without them.
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9. Minors
Our website and services are intended for individuals 18 years of age or older.
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10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on our website with a revised effective date.
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11. Contact Information
If you have questions about this Privacy Policy or wish to make a privacy related inquiry, please contact:
Milestone Menopause Clinic of Southern Alberta
587-582-6586